This isn’t to plug any of these companies, but it is unfortunately rare that customer service reps are professional or even helpful in the most basic sense. I’ve already mentioned my recent experience with Eagle Creek. Surprisingly I had a couple more positive experiences.
I ordered an additional phone for MoBob and to change my Working Assets long distance account to a family account. The customer service rep patiently explained to me what the changeover means and suggested a couple of ways to save money on the transition. Then this morning I called Bank of America to place a note in the record for our new VISA card that both of us travel a lot and not to suspend the account because of overseas transactions. The rep was very personable and we had a long conversation about…the island he lives on in Maine.
In all cases I got through to a live person within a couple of minutes. Pretty miraculous, I reckon. (I expect my good phone karma to expire soon.)
On January 10th, 2007 05:21 pm (UTC), (Anonymous) commented:
My best experience with customer service was when I called Hamilton-Beach about a minor problem with the new blender we'd received as a wedding gift. I got through to someone very quickly, and she was extremely polite, pleasant, and helpful on the phone. I hung up confident that our problem would be solved with the arrival of a new lid in 4-6 weeks.
The lid never showed up and we decided to live with it and move on, but while I ultimately did not actually receive the total customer service expected, I still recall the phone transaction with some fondness.
More recently it's been fun to play "guess the country" when I call a 1-800 number. It used to be "guess the state". Service reps are usually pleasant and a little more helpful if you ask them something about where they're at and what they're up to.
My brother used to work for T. Rowe Price and take calls about people's finances all day long. He really ought to work for the alumni giving section of his alma mater or something, because he hated his job but he did like to chat it up with people and make those kinds of 'where are you from and what do I know about it?' connections.