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Tickle · the · Pear


you give good phone

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This isn’t to plug any of these companies, but it is unfortunately rare that customer service reps are professional or even helpful in the most basic sense. I’ve already mentioned my recent experience with Eagle Creek. Surprisingly I had a couple more positive experiences.

I ordered an additional phone for MoBob and to change my Working Assets long distance account to a family account. The customer service rep patiently explained to me what the changeover means and suggested a couple of ways to save money on the transition. Then this morning I called Bank of America to place a note in the record for our new VISA card that both of us travel a lot and not to suspend the account because of overseas transactions. The rep was very personable and we had a long conversation about…the island he lives on in Maine.

In all cases I got through to a live person within a couple of minutes. Pretty miraculous, I reckon. (I expect my good phone karma to expire soon.)
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On January 10th, 2007 05:00 pm (UTC), congogirl commented:
Interesting, I was told at the bank location that it was something I had to do in person (giving dates/places of travel), but possibly b/c it's a debit card? I use BoA too.
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On January 10th, 2007 05:13 pm (UTC), ticklethepear replied:
I have the same note in my record for my checking account/debit card...that I lived overseas and travel a lot.
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On January 10th, 2007 05:21 pm (UTC), (Anonymous) commented:
My best experience with customer service was when I called Hamilton-Beach about a minor problem with the new blender we'd received as a wedding gift. I got through to someone very quickly, and she was extremely polite, pleasant, and helpful on the phone. I hung up confident that our problem would be solved with the arrival of a new lid in 4-6 weeks.

The lid never showed up and we decided to live with it and move on, but while I ultimately did not actually receive the total customer service expected, I still recall the phone transaction with some fondness.

More recently it's been fun to play "guess the country" when I call a 1-800 number. It used to be "guess the state". Service reps are usually pleasant and a little more helpful if you ask them something about where they're at and what they're up to.
On January 10th, 2007 05:22 pm (UTC), (Anonymous) replied:
That was me, by the way.

Michael
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On January 10th, 2007 06:21 pm (UTC), hatter_anon commented:
You're looking for freebies all over the place aren't you ;)
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On January 10th, 2007 07:05 pm (UTC), ticklethepear replied:
I was convinced to sign up with Working Assets for the monthly coupons for free pints of Ben & Jerry ice cream!
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On January 11th, 2007 10:07 pm (UTC), hatter_anon replied:
Well who wouldn't!
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On January 10th, 2007 06:45 pm (UTC), congogirl commented:
My brother used to work for T. Rowe Price and take calls about people's finances all day long. He really ought to work for the alumni giving section of his alma mater or something, because he hated his job but he did like to chat it up with people and make those kinds of 'where are you from and what do I know about it?' connections.
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On January 10th, 2007 07:05 pm (UTC), ticklethepear replied:
Or a phone sex line. :)
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On January 10th, 2007 07:21 pm (UTC), congogirl replied:
Huh. Maybe I should suggest that to him...
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On January 10th, 2007 07:52 pm (UTC), ticklethepear replied:
I once met a woman who worked those phone lines and she said most guys just want to chat. (Sure!)

Alternatively, he can host a radio talk show?
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On January 10th, 2007 08:15 pm (UTC), congogirl replied:
I really should have you talk to him - you are full of good ideas! He just started a new job, but if he's looking any time in the near future, I am going to try to broaden his horizons.
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On January 10th, 2007 08:22 pm (UTC), ticklethepear replied:
Not really sure if phone sex or DJ-ing consitute good job advice, but at least they both sound like fun.
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